At Knack Training, we’re a team of passionate educators, developers, and problem-solvers dedicated to helping individuals and organizations master software skills. As a fully remote company, we bring expert-led training to teams worldwide, making learning accessible, engaging, and practical. Whether it’s mastering new tools or optimizing workflows, we’re here to help you build confidence and efficiency in the digital world. Meet the experts who make it happen!
Neil Malek, President of Knack Training
Areas of Focus: Data Analysis and Visualization, Automation and Efficiency, Power BI and Power Automate
Dalit Lewis, Director of Client Experience
Areas of Focus: Client Relationships, Customer Satisfaction and Engagement, Feedback and Continuous Improvement
Melanie (Mel) Figueroa, Operations Manager
Areas of Focus: Technology and Platform Management, Training Operations/Delivery, Social Media Management, and Process Efficiency/Optimization
Ashley Bailey, Client Success Manager
Areas of Focus: Sales Support and Campaign Management
Drew Tattam, Trainer and Functional Consultant
Areas of Focus: Power Platform, SharePoint, Excel, and PowerPoint
Denise Tsamouris, Trainer and Project Manager
Areas of Focus: Agile, Scrum, PowerPoint, Word, Excel, Project Management, MS365 Products